I discovered something interesting today. You know how when you call the credit card company, the phone company or the cable company, you have to punch in all kinds of numbers in order to speak to a live person? Inevitably, they also ask you to enter your 16 digit account number and then, when you finally get to speak to somone, they ask you for you account information all over AGAIN!
I find this very frustrating and time consuming.
Today I tried something different. I needed to call to cancel my American Express card. No one wants to take it any more so I've decided to stop using it and I want it off my credit report. After dialing the 1-800 number, I didn't do anything. I didn't choose English or French. I didn't punch in my card number. I just waited. In less than a minute, I was speaking with a live person!
It was great! Try it the next time you have to make one of these calls and cut your wait time IN HALF.
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